ROTTEN SERVICES FROM VODACOM

For almost 1 year now Vodacom has been billing me for having renewed an existing contract and taking a handset for which they have been charging me. When I realized this, I contacted them and requested them to reverse those charges because I had not renewed any contract and not taken any handset. I was asked to submit an affidavit, a copy of my ID, and three samples of my signature. I sent all these to their ***** department. They responded by giving me a reference no. Some days afterward, somebody from Vodacom phoned me to say they have realized that the contract was **********ly renewed and that they were going to reimburse me for whatever they have taken from my account and stop billing me for the handset that was supposedly taken. Since November, Vodacom has not done any of the things they promised and continue to charge me even when their own staff had phoned to admit that the contract was **********ly renewed. I have tried whatever possible means available to me to get the matter resolved but I am not getting any response from Vodacom. I have therefore given them up to Monday COB as the deadline by which time they should have resolved this matter failing which I am going to cancel all the 10 or so contracts I have with them.