mK
musa K
1 reviews | Active since Apr 2014
04 Jan 2024, 11:12
Rotten Service Vodacom Mall of Africa
This is the second review i am writing about Vodacom Mall of Africa, I am owed a refund of over a thousand rand after making a DSTV payment in the store following the direction of the branch consultant. The branch Manager by the name of Moeketsi is very rude and arrogant, he has been sending me from piller to post instead of assisting me with something that he should be able to do in a day, he stood up and walked out of the branch and told me he has knocked off after addressing me by name as if we are friends, its been 2 months since i have been waiting for a refund.
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Replies (1)Vodacom's replyOfficial
04 Jan 2024, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2024, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
