Rotten service Vodacom

I have been with Vodacom for probably 40 years. Last week I went to our local Vodacom outlet (Port Alfred) to have a sim card replaced as I had a new phone and my old sim card did not fit. I was told that they have been offline for two months and may be back online in a week's time. They recommended I go to the next town (an hour's journey away). Or change my provider. Have just spent an hour trying to speak to someone at Vodacom, absolutely impossible. The helplines have such loud music playing you cant hear the recorded message. And the number they give as a contact number for assistance does not exist. ****** unacceptable.