Rotten service, *********** stuff and lack of accountability with disgusting attitudes!!!!!

Who ever gets this message let it be known that i am very much disappointed and very much disgruntled as i have recently ported to vodacom and till to date my sim card is not working properly and however my simcard is a contract sim but i am not receiving the services that i should be paying for. It has been almost a month into joining vodacom and i am not receiving calls, sms, otp's not even a mere please call me comes through. i have called the custercare line 10 times, went to the vodacom store twice already and my issue hasn't been resolved. I missed interview opportunities due to the fact that the sim card that was confirmed to be 100% fully function which is not deprived me all the opportunities.

I am un able to access my banking facility due to the fact that i need to authenticate via phonecalls and otp's which the simcard does not receieve both call nor sms.

I am formally lodging a complain to please cancel the contract with the sim and please terminate my services on any ties that i and vodacom have because i have suffered a lot while been told that a new service request has been create ever since the 25th of June 2025 and it's today the 21st of July 2025.

I am not happy and i wish to cancel whatever connection or relationship that i have with Vodacom with immediate effect.

Please take this a matter of urgency and now that i am very much disappointed and disgruntled to the last degree!!!!!!!!!!!!

N.J Masango