ROTTEN SERVICE

I contacted Vodacom on line on 05/08/2022. I wanted the Samsung G5 with free buds at R269. It was declined. I sent 3 months bank statements, a copy of my ID and my latest psyslip. It was declined again. In the meantime I saw the same phone on a contract special of R199. I followed up continuously. Today I was told the deal is done. I can get the 5G for R299 and no buds, plus its on a uncapped package, which is not what I want. I took the deal as Im desperate and work shifts. Your customer care staff online say both of the deals were discontinued. Im of the mindframe that they cone you and give you an expensive contract to earn commission. Im very upset by my trestment of being declined twice and suddenly they have this expensive deal. I feel ******. Im paying R30 more than the original deal without buds and R100 more than the promtion. Vodacom has made millions out of the public. They dont bother to treat their customers well. I want someone in charge of the online staff to phone me NOT A customer care staff number. I want answers as to why I waited 10 days (was this to ensure the deal no longer existed). I want buds and I want to talk to a Manager as Ms Brown could not say why I had been declinec twice and then all of a sudden they have this deal I didnt really want. I think Vodacoms service is of an extremely low level. I would not reccomend any1 to get a phone online from Vodacom. They just want to make money and give you any deal. VODACOM SERVICES ONLINE IS A JOKE. DO NOT ATTEMPT TO GET A PHONE THROUGH THAT MEDIUM.