Rotten service

I was due for an upgrade with Vodacom in February. The contract is supposed to be R249 and I didn’t even receive any airtime until 1 March 2018 and they charged me for it. They charged a handset fee double and my monthly payment is high. I asked that lady what was going to happen regarding the old contract and the upgrade. She said the old contract was going to fall away and the upgrade was going to kick in. They even told me that the R249 agreement was going to be change because of the 1% increase in vat where as I took out the contract before the budget speech was announced so I don’t understand why it should be my concern. Vodacom is not transperant and honest with consumers it’s all about them and consuming our money. It’s only the first month of my upgrade and I regret I wish I had just cancelled the contract. And for your information I better not be contacted by a rude consultant