1 reviews | Active since May 2017
ROTTEN CUSTOMER SERVICE - ISSUE NOT RESOLVED
<p>Iam so irritated with Vodacom....after being told my refund was authoried and paid in to my personal account , i find out today that it has not been done and i now im told that i have to wait an extra 7 days which now = 14 days WHAT THE FREA****!!!!!! i've now been waiting for my issue to be resolved for more than 21 days AAAAAHHHHHHGGGG!!!!!!!! Once again no urgency from the office of the CEO. <br />I WANT MY REFUND NOW!!!!!!!!</p> <p>I REPEAT DONT SIGN UP WITH VODACOM!!!!!!!!!!! ICANNOT WAIT FOR MY COMTACT TO END ........THEIR OUT OF BUNDLE CHARGES ARE A F^$#!^@KING ******* AND WHAT DO WE GET **** SERVICE!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It's almost mid day and still no call from Vodacom to resolve my issue!!! The DELAY tactics are amazing!!! SO NO MATTER WHAT I AM BEING FORCED TO WAIT FOR MY REFUND!!!
It's almost mid day and still no call from Vodacom to resolve my issue!!! The DELAY tactics are amazing!!! SO NO MATTER WHAT I AM BEING FORCED TO WAIT FOR MY REFUND!!!
Is Vodacom not embarrassed as a so called service provider to have a complaint raised on Hello Peter 4 times in such a short space of time?!!!
I was hoping that after communicating with the CEO assistant my issue will be resolved but no even the assistant is reliable and did not follow through with
my request.
I have just learnt my refund has for the 2nd time been deposited into an incorrect banking account, this after I had e-mailed the CEO’s assistant the correct
banking details. I was informed the refund will reflect by Monday – Tuesday as the amount could not be cleared immediately and yet the refund was only done this morning 23 May 2017 instead of 19 May 2017!!!!!!
I ended up speaking to 4 consultants who basically repeated themselves like parrots, had my calls cut on three occasions and waited for one of the supervisors Vuyo to call me but opted not to instead she escalated my complaint without contacted me. I’ve not as yet received a response from the CEO’s assistant and I mailed him at 09h29am but received a read receipt at 09h33am as usual my e-mails are not acknowledged.
Reporting my complaint to Hello Peter doesn’t actually phase Vodacom or their staff, they are too arrogant and incompetant !!!!! Let’s see if the reporter I contacted is willing to share my ordeal.
Is Vodacom not embarrassed as a so called service provider to have a complaint raised on Hello Peter 4 times in such a short space of time?!!!
I was hoping that after communicating with the CEO assistant my issue will be resolved but no even the assistant is reliable and did not follow through with
my request.
I have just learnt my refund has for the 2nd time been deposited into an incorrect banking account, this after I had e-mailed the CEO’s assistant the correct
banking details. I was informed the refund will reflect by Monday – Tuesday as the amount could not be cleared immediately and yet the refund was only done this morning 23 May 2017 instead of 19 May 2017!!!!!!
I ended up speaking to 4 consultants who basically repeated themselves like parrots, had my calls cut on three occasions and waited for one of the supervisors Vuyo to call me but opted not to instead she escalated my complaint without contacted me. I’ve not as yet received a response from the CEO’s assistant and I mailed him at 09h29am but received a read receipt at 09h33am as usual my e-mails are not acknowledged.
Reporting my complaint to Hello Peter doesn’t actually phase Vodacom or their staff, they are too arrogant and incompetant !!!!! Let’s see if the reporter I contacted is willing to share my ordeal.