ROSEBANK VODACOM THE WORST!!!!

I submitted a handset in for repairs (Job # ***9) on the 25th of September 2015 in which I only received information about the status of the repair when I followed up 5th November 2015 in which I was informed my handset was irreparable.<br> <br> I was granted store credit in which the branch had no stock of the suitable alternatives I was looking for so I asked to be reimbursed in which the branch manager and store technician refuse to assist me with, simply stating that I need to pay in over the store credit if I want.<br> <br> I have been getting promises to get a resolution since the 7th December 2015 in which the branch manager at Rosebank is yet to call me back after I have left numerous messages with the branch staff to contact me back.<br> <br> I did call repairs line in which a consultant Thabo informed me the client has to be reimbursed if not appropriate stock is available, in this instance he tried numerous times to get hold of the branch but to no avail.<br> <br> It is going on 11 weeks that I sent in my phone and still. no resolution! This is disgusting service and the Branch manager at Rosebank seems to do everything to avoid receiving phone call or inquiries!!!