TK
Tanya K
1 reviews | Active since Feb 2022
25 Jan 2023, 12:28
Rooter not working in less than a month
I got a new contract with vodacom uncapped wifi with a plug in rooter my rooter is not working before I even had it for a month I have been advised to take it to the nearest vodacom shop which is over 50 km from me. So I'm paying for a non working product and I have to drive out petrol which is expensive and I have to wait for repairs before I get a replacement or device gets fixed? I started working online so I cannot afford to be without a rooter that is why I took this contract
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Replies (3)
Vodacom's replyOfficial
25 Jan 2023, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2023, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TK
Tanya K's updateReviewer Update
25 Jan 2023, 15:05But I need it asap back I'm doing online work now I have to wait as well for repairs I stay far from town I cannot just go in quickly this is really frustrating
TK
Tanya K's update25 Jan 2023, 15:05
Reviewer Update
But I need it asap back I'm doing online work now I have to wait as well for repairs I stay far from town I cannot just go in quickly this is really frustrating
TK
Tanya K's updateReviewer Update
08 Mar 2023, 08:47Still no replacement device really unacceptable went to mokopane vodacom they need authorization from their management to give replacement rooter which takes another week if it gets approved this is really unacceptable as I did my application online and it was delivered to me now I had to drive far when I call the call center I get sent from pilar to post no one has actually helped me there was one lady on Friday that I spoke to that was very helpfull she tried to contact me back on Monday but our phone signal is bad please get this sorted it's been over a month and I have **** full payments for a divice I cannot use
TK
Tanya K's update08 Mar 2023, 08:47
Reviewer Update
Still no replacement device really unacceptable went to mokopane vodacom they need authorization from their management to give replacement rooter which takes another week if it gets approved this is really unacceptable as I did my application online and it was delivered to me now I had to drive far when I call the call center I get sent from pilar to post no one has actually helped me there was one lady on Friday that I spoke to that was very helpfull she tried to contact me back on Monday but our phone signal is bad please get this sorted it's been over a month and I have **** full payments for a divice I cannot use