CC
Colin C
1 reviews | Active since Nov 2020
31 Oct 2023, 13:02
Rogue Cell phone network
On the 27th October 2023, I bought off my bank account R110 airtime and R85 data from the vodacom network. I never received the promised vodabucks .And if you have Vodapay they will double it.
This is a lie , it appears that Vodacom are Rogues. This is not the first time I have had issues with them, but when contacted by there call centre in Johannesburg, the agent didn't know what she was talking about and couldn't help me. Firstly she simply couldn't read what I had sent , and secondly want prepared to assist as she couldn't take in what the problem was.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2023, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2023, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2023, 10:44 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note we have finalized our investigation and we have updated your balance by allocating the Vodabucks.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2023, 10:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note we have finalized our investigation and we have updated your balance by allocating the Vodabucks.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
CC
Colin C's updateReviewer Update
06 Nov 2023, 11:21Hi Vidacom
Your reply of 18 vodabucks does not add up , considering it was R110 airtime = 11 vodabucks and R85 data = 8.5 vodabucks.
It just goes to show my description of a a,Rogue operation is true.
I think I should take this the Advertising Tribunal, ASA and let them show this may be a bigger issue.
On top of that the person who phoned me from Vodacom Cape Town had no idea about vodabucks - yet he was contacting me about my complaint on vodabucks , are there competent people at vodacom ????
I sm not happy with you saying after is closed.
Your reply of 18 vodabucks does not add up , considering it was R110 airtime = 11 vodabucks and R85 data = 8.5 vodabucks.
It just goes to show my description of a a,Rogue operation is true.
I think I should take this the Advertising Tribunal, ASA and let them show this may be a bigger issue.
On top of that the person who phoned me from Vodacom Cape Town had no idea about vodabucks - yet he was contacting me about my complaint on vodabucks , are there competent people at vodacom ????
I sm not happy with you saying after is closed.
CC
Colin C's update06 Nov 2023, 11:21
Reviewer Update
Hi Vidacom
Your reply of 18 vodabucks does not add up , considering it was R110 airtime = 11 vodabucks and R85 data = 8.5 vodabucks.
It just goes to show my description of a a,Rogue operation is true.
I think I should take this the Advertising Tribunal, ASA and let them show this may be a bigger issue.
On top of that the person who phoned me from Vodacom Cape Town had no idea about vodabucks - yet he was contacting me about my complaint on vodabucks , are there competent people at vodacom ????
I sm not happy with you saying after is closed.
Your reply of 18 vodabucks does not add up , considering it was R110 airtime = 11 vodabucks and R85 data = 8.5 vodabucks.
It just goes to show my description of a a,Rogue operation is true.
I think I should take this the Advertising Tribunal, ASA and let them show this may be a bigger issue.
On top of that the person who phoned me from Vodacom Cape Town had no idea about vodabucks - yet he was contacting me about my complaint on vodabucks , are there competent people at vodacom ????
I sm not happy with you saying after is closed.