Rodwell & Lydell At The Customer Care Are Making Alice Very Difficult

I took up an FTH for my new place with Vodacom basically cos my personal cell, business cell, my wife’s cell and kid brothers cell is with Vodacom, so it’s just right to have everything under one network, now that application was done 1st then I put in another application for a handset, now bearing these are two different applications with two different departments I start the process, I send them all documents relevant that was asked of me, followed up with a phone call to the customer care center to make sure it got delivered.

It’s been more than two weeks now and all I am getting is that I can’t process two applications simultaneously, that two me didn’t sound right as it’s two different applications, but I allowed it for the FTH to be completed.

This was done about a week ago and still nothing can be said about the second handset application. When I call the person dealing with this he keeps telling me he will get back to me by close of business and never gets back to me.

Now my hands are tired as I can’t cancel and move to another provider because they have done whatever in their side so I will come up as something sketchy.

Please and please again, if you can’t help a customer out, there is no point in wasting my time, just cancel everything and let me take my business elsewhere.

Please that’s all I am asking.