Rocky start with a superb finish

<p>I went into Vodacom Bayside centre with the intention of signing a new handset contract. I explained that I currently have a Vodacom voice contract, and asked if they could tie my existing contract into a new 24 month contract, by just adding a handset. At first, due to Vodacom's policy it seemed that I would not be able to do so without signing for a combined voice/data contract as well as the handset contract (and have to keep my current voice contract which made no sense). I just could not understand that Vodacom would risk losing me as a customer completely by being unreasonable with their policy. I was literally begging to give them my business! This just did not make sense.</p> <p>After pleading with the staff, the manager was called - Steven Lockett. He saw the customer side of my request, and contacted the Retentions department and they agreed to merge my contract. I feel he went to extra lengths to make sure that I remained a Vodacom customer and left the store a happy. His service was excellent and I can see why he is the branch manager! Thank you Steve.</p> <p> </p>