ROBYN VODACOM CANAL WALK

Vodacom Canal Walk

Spoke to Robyn.

Called 4 times, waiting for a mail. That's all. A simple email.

Vodacom refuses to go the extra mile for a customer.

We took out a contract in 2016 since we use wifi we hardly used a sim card or the data provided. We noticed the Tablet takes 6+ hours to charge completely and does not pick up Sim Cards. We booked this 8 times for repairs. Bought 6 new screen guards as it looks like **** when returned. We do understand that Vodacom is not reliable for the screen protection, however, this is a customer unit, after 6 replacements no compensation. 8 times booked in where they replaced the mainboard, the battery did software updates. Now they tell us basically go F*ck yourself your contract ended this month there is nothing more we can do. THE PROBLEM IS NOT FIXED. All the sorry's and escalations and still we are stuck with a Tablet that is faulty.

After 8 times of repairs that fails they somehow cannot assist us with a new unit. 8 times and they show a middle finger to us.