NK
Nelly K

1 reviews | Active since Jan 2023

04 Jun 2024, 13:41

Robery in contract cancellation

I had fibre and data router contracts with Vodacom. In May 2924 I called them to cancel my both contracts I was told it's early I must call them in June. Today I call them speak to a consultant and he refused to send me confirmation SMS on the number I requested him to do. I called in again spoke to another consultant, he advice that they will deduct last at the moment Nd of June as I pay in areas . After a while I open up my emails I find an email saying contract will be end in last day of June but deductions will still run till ekd of July . This is ******* as my contract ends now june and they want to continue doing what they did with my phone contract. They deducted for 8 months after the cancellation and they never refunded my money. I am tired of this service provider. Kindly assist

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Replies (3)
Vodacom
Vodacom's reply04 Jun 2024, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

NK
Nelly K's update04 Jun 2024, 14:10
Reviewer Update
I do not need a private call I want a confirmation email or SMS to say both contracts will end by the end of June and no deductions will be made after that. That's all what I need. They will never call me as they never did. I am still waiting for the phone recordings I requested 8 months back so they must not give the public false hope
Vodacom
Vodacom's reply04 Jun 2024, 16:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query.  Regards,  Consumer Website Team

Best regards,