Robertson Branch: Staff Training Required

<p>Visited this branch today. The lady who assisted me did not know:</p> <p> </p> <p>That buying data via *111# and via the Vodacom App had 2 different charges. The App usually gave x2 data, but seemingly no more. She asked the other assistant for info (the gentleman on duty informed us both on this "news" that x2 data is no more). She should have known this.</p> <p> </p> <p>She also sent a "stop all" to 30333 without success. After the system reply sms to my phone, did she send the request to 31050. Again, she should have known this.</p> <p> </p> <p>Assistance was very friendly, but not sufficiently knowledgable. (It may explain the constant queues at this branch?)</p> <p> </p> <p>Best wishes.</p>