Robed of R1000 and then shoved around

I called into the call centre to resolve a matter regarding a ridiculous amount of money that was deducted from my account. I know I wont get anything back (just like millions of others), but I want measures in place so I don't get ****** again. Mike answers and sounds half asleep, using the word \like"in every single sentence. After more than 8 minutes on the phone he still does not understand my request. I asked for an English operator at the beginning of the call!!?? He put me on hold for 3 minutes only for an Afrikaans gentleman to answer and say that I requested someone Afrikaans! After 14 minutes I still do not have my query resolved because of a lazy Mike who does not pay attention to customers requests. If you are going to run a Customer Care division then you should make sure that the staff CARE about the CUSTOMER!!!!! I AM SO FED UP!!!!"""