SM
Samantha M

1 reviews | Active since Mar 2012

23 Feb 2016, 13:32

robbing your customer without shame

So my 1GB get finished in 1 day over the weekend, the airtime I bought said merchant failure and the call centre don't have a answer for me \why, how is this happening\".<br> <br> The talking point system says I took up 50 points for data for the Saturday 3:49 in the morning. I guess I'm busy doing things in my sleep. Data, airtime and talking points gone in 1 day. <br> <br> When I do get a callback, the Adrian person said that my data was depleted the correct why because of watching videos etc. My question was what video or sites did I go on the it depleted my data within 1 day. <br> He doesn't know, but I should look into it. What kind of an answer is that, how can't this big service provider not see what the problem is or are the only in the business of making tons of money with people.<br> <br> Vodacom I rated you 1 on that questionnaire because quite frankly your business sucks and you are *******.<br> <br> "

0
Replies (1)
Vodacom
Vodacom's reply23 Feb 2016, 14:43
Official
Hello Sammy Sam,

Thank you for your feedback.

We would like to apologise for any inconvenience caused. A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team