SG
Sipho G

1 reviews | Active since Apr 2021

22 Apr 2021, 14:44

Robbing us blind

I have complained several time to vodacom about their data(whatsapp monthly data vs normal monthly data) Every month i buy a monthly whatsapp data ticket, and during the month i would buy normal data(daily,weekly,monthly) depending on what i need to use.

Now what these guys do is, even though you have a monthly whatsapp ticket, when you buy normal data and brows your whatsapp(videos/images) they use up your normal data as opposed to your whatsapp ticket data.

How does that make sense!?..i mean if i have a monthly whatsapp ticket why touch my normal data for anything whatsapp related. So now what that means is that while im browsing whatsapp, my normal data which i bought for other reasons is being used up, forcing me to buy more data to do whatever else i want to do.

That is ridiculous and it needs to be looked into as i feel its just a way of vodacom making more money off the public.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2021, 07:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team