1 reviews | Active since Feb 2017

29 Jul 2017, 09:17

Robbing their customers

<p>I have been trying to resolve an incorrect billing by vodacom for the past few months. I have to phone in every month to explain the situation over and over. They seem to just not resolve it every month. They bill me incorrectly so complacently that to them it's normal. I'm so fed up with Vodacom that I'm thinking of getting a lawyer involved to resolve this matter once and all. Vodacom is surely doing this sort of thing to millions of its customers. OUTA should do an investigation into this concern. </p>

0
Replies (3)
Vodacom
Vodacom's reply29 Jul 2017, 09:18
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

Best regards,

's update01 Aug 2017, 12:13
Reviewer Update

Still no resolution. Exactly what I expected.

Vodacom
Vodacom's reply14 Aug 2017, 14:39
Official

Dear Antonio Benito,

I apologise for the late response.

I've responded to you via SMS with feedback.

Regards,

UW

Best regards,