1 reviews | Active since Oct 2016
Robbing people with the call limit, a service that misleads and o
<p>I set limits on my phone so i could not get over my plan, working by disconnecting data and airtime when the limit is reached. That worked the first few months perfectly, i received the sms's and it would disconnect so i got billed my +-600 pm plan, but after those few months the service has not been working as advertised, getting billed 700, 900, 1000.... until today when i just got an over 5000 rands bill!!!!! I have called costumer service several times spending time, money and wnergy for months, which are resorces that nobody will ever get back to me. They have promised to fix this and that i wont get charged more than my plan but again i got a tremendous bill. This is just a *******... a shameful abuse to customers.</p> <p><br />. I have no now other option than to get legal advice.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Ihave not been contacted. I have escalated this issue over 4 times. Ive been ****** 5000 rands while having limits set up to my account. This is unbelievable. Have we as customers have no right to a fair treatment and respect? The abuse from you has to stop.
Ihave not been contacted. I have escalated this issue over 4 times. Ive been ****** 5000 rands while having limits set up to my account. This is unbelievable. Have we as customers have no right to a fair treatment and respect? The abuse from you has to stop.
Still no contact at all from vodacom.
Still no contact at all from vodacom.
Vodacom NEVER contacted me. The line has been cut but they are growing the bill and is now about 7600 rands. NO RESPONSE, NO responsibility for their call limits. I went to the store in milnerton and they told me that vodacom actually changed my plan and deleted my limits and that is why this is happening... but that they dont know why that happened and that it is a mistake... but that they cannot help me either... so I wonder HOW IS THIS POSSIBLE?
Vodacom NEVER contacted me. The line has been cut but they are growing the bill and is now about 7600 rands. NO RESPONSE, NO responsibility for their call limits. I went to the store in milnerton and they told me that vodacom actually changed my plan and deleted my limits and that is why this is happening... but that they dont know why that happened and that it is a mistake... but that they cannot help me either... so I wonder HOW IS THIS POSSIBLE?