Robbing people blind

I would like to express my shock and disappointment from the services I received I bought R29.00 data bundles within 5minutes I was told that I'm out of data without even using the data not to even talk about the service I received from Lebo the consultant she put me on hold for no reason before she could even get my details or even what I wanted I was on hold for about 5minutes, while busy with my query she talks about me with her co-workers and doesn't even put the phone on mute or hold when I approached her about it she was very rude and sarcastic I explained to her that I have called 3 times already because I'm unable to connect to the internet and I have just bought data bundles, she then told me that I have to call the companies of the web pages that I was trying to connect which to me doesn't make sense cause on my side the internet connect showed that I was not connect and out of the blue they telling me that I'm out of data just like that R29.00 is a lot of money and they can not expect me to pay for something I have not used I will not let this go not I till I get an explanation as to what happened to my money I will take this further if I don't get a resolution