Robbing Me of R20000

<p>I am in a complete state this morning. On checking my wifi Data bundles balance this morning (i do this every couple of days as ive had data disappear in Dec) i say that my full 13GB were gone as well at my 10GB night Owl. </p> <p>I got to work and immediately called them. Now when this happened in December, i went into out of bundle rates which came to a total of about R200. Which is reason, but i did not want this to happen again so when i called them in December for the umpteenth because of the issues i was having, i requested a soft lock on it and that when it reached 10GB the account would be locked. They verified that it was done. My wifi was locked and i waited until 1 Jan and it still wasnt working. A few days later i called them AGAIN, i was told that the whole account had been locked. After being past from pillar to post i eventually got someone who was willing to assist ( this phone call by the way was ONE HOUR long).</p> <p>I told the agent that a full blockage was not what i wanted and that i needed it unlocked and a soft lock to be done so i would NEVER reach out of bundle rates. Everything was sorted my wifi was working soft lock was in place - i was happy. In January i didnt even use the whole 10GB and carried over almost 4gigs into Feb. </p> <p>On calling them this morning the agent confirmed that my data had been depleted - fine - i can live with that, even tho i am not sure why. She then tells me that i owe Vodacom R20 000 in out of bundle fees!!!! EXCUSE ME???? The more i explained i had put a soft lock on, so how coul,d that be possible?? Eventually she turns around and tells me that my kind of contract cannot be soft locked???????????? Why then did TWO agents before that CONFIRM that it had been done????</p> <p>Now i must wait for someone to get back to me - with in 24hours - when we all know you'll be lucky if anyone calls you back in the first place. </p> <p>WHO HAS R20 000 lying around?? Especially when you had taken precautions so this would NOT happen.</p> <p>now i want to dispute this - but i JUST know Vodacom will not care. As everyone i talk to about Vodacom all says the same thing "Vodacom care sweet JACK when it comes to their customers"</p> <p> </p> <p>HOW IS THIS FAIR?????????????????????</p>