MN
Mashudu N

1 reviews | Active since Dec 2017

04 Feb 2018, 21:29

Robbing customers .poor customer service. Vodacom lawyers theives

I had a contract with vodacom I paid my outstanding balance in November 2017. I requested the ceo of vodacom to send me my statement but he ignored my request January 2018 i received a notice saying that I have an outstanding balance from October 2017 to January 2018.where can I report this case of billing a customer while I have paid my account in full and being wrongly charged and please run away from vodacom, they will ***** your money by wrongly charging you so that they can have more profits to take home

Think twice before you take a vodacom contract I regret entering into contract with vodacom Is it possible to be charged after one has settled her account

Assist me on where to report this ********** billing by vodacom lawyers

0
Replies (2)
Vodacom
Vodacom's reply05 Feb 2018, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Feb 2018, 15:03
Official

Kindly note this incident was referred to our Pre-Legal Team.

Please se our correspondence communicated within regard

Best regards

Vodacom Consumer Websites