SM
Sanusha M

1 reviews | Active since Aug 2017

13 Aug 2017, 19:33

Robbing customers

<p>I received an SMS on the 10-08-2017 stating that I've run out of data and was being charged. I then checked my balance sailing *111# which stated that I had over 1 gig data available. I the phone customer care and queried the issue which I was told that she could also see I got data available, so she told ,e that she will lodge a call for me and hat the reference number will be sent to me via sms, which never happened. Last night the 12-08-2017 I received another SMS stating that my out of data huddle charges are over R600-00, which I then checked my data balance, and yet again my data shows that I have more than sufficient. When I called 111 they say that their system shows I don't have data available but on my side to date it shows that I have data available. Vodacom is said to be the best network in the country, but to me they are looking more like a bunch of ******* that are *********** their customers.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,