1 reviews | Active since Aug 2017
Robbing customers
<p>I received an SMS on the 10-08-2017 stating that I've run out of data and was being charged. I then checked my balance sailing *111# which stated that I had over 1 gig data available. I the phone customer care and queried the issue which I was told that she could also see I got data available, so she told ,e that she will lodge a call for me and hat the reference number will be sent to me via sms, which never happened. Last night the 12-08-2017 I received another SMS stating that my out of data huddle charges are over R600-00, which I then checked my data balance, and yet again my data shows that I have more than sufficient. When I called 111 they say that their system shows I don't have data available but on my side to date it shows that I have data available. Vodacom is said to be the best network in the country, but to me they are looking more like a bunch of ******* that are *********** their customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
