Robbing contract consultant

Vodacom contracts consultants are very rude and does as they please when we called for contract cancellation. 1- i called in to cancel my contract in January and they yold me to upgrade to another thing, I denied until he told me okay your contract is cancelled. Only to find in June that it was not and i was still billed for that same contract. I called them again and they told me i must claim for a refund, after sending an e mail for refund i was told they do not owe me, even after sending them my bank statement. 2- Rasheeda a consultant i spoke to when I tried cancelling another contract in July for data.i was paying about R450 on that contract she said they are still gonna bill me until September.i then told her that i hv multi contract so i wanna reduce them as they are. Becoming a burden now , i was paying R3450 every month. She said she can reduce my instalment from 450 to 250 and later after September i can go to any vodacom and cancel it is not a contract. End of September i called Vodacom to cancel as she said, i was told that I renewed my contract for another 2 years. I even remember telling her that i do not need data anymore as i am having a fiber at home. They now told me that they will do upgrade reversal i waited until today and i called back they said i should go to the shop since I accepted the terms and conditions. I felt ****** by this lady. 🥹🥹 and they are very rude