1 reviews | Active since Oct 2017
Robbing Clients of data
I still had small amount of data when realized that it was going to run out and be taken from my airtime if I do not re-charge. I then re-charged, but now my new data is being used, and the first lot is still sitting there which I will forfeit on 6/11. When I phoned the call center the man advised me that they use the last re-charge first, and that is their policy. There are millions of Vodacom users that do not know about this, and are just loosing their data on a daily basis. Vodacom does not care a shoot about their clients, they are only there for the taking. I do not care if it is 2, 5 or 10mg on my phone, I paid for it, it is mine to be able to use as I wish.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
Kindly be advised that your concerns have been addressed and resolved.
Warm regards,
SS
Dear client,
Kindly be advised that your concerns have been addressed and resolved.
Warm regards,
SS
