VB
Veronica B

1 reviews | Active since Oct 2017

31 Oct 2017, 15:02

Robbing Clients of data

I still had small amount of data when realized that it was going to run out and be taken from my airtime if I do not re-charge. I then re-charged, but now my new data is being used, and the first lot is still sitting there which I will forfeit on 6/11. When I phoned the call center the man advised me that they use the last re-charge first, and that is their policy. There are millions of Vodacom users that do not know about this, and are just loosing their data on a daily basis. Vodacom does not care a shoot about their clients, they are only there for the taking. I do not care if it is 2, 5 or 10mg on my phone, I paid for it, it is mine to be able to use as I wish.

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Replies (2)
Vodacom
Vodacom's reply31 Oct 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Nov 2017, 14:10
Official

Dear client,

Kindly be advised that your concerns have been addressed and resolved.

Warm regards,

SS