Robbing And *****ing from my account

<p> Hi, I am having a huge problem with Vodacom, I had a contract account which I took on the 21st of <br />January 2015 and on the 18th of December 2015 I lost my job I paid vodacom and never fell behind. I <br />then called their cancellations department on the 21st June 2016 and requested and recieved a qoute of <br />R1215.93 which I paid 2 days before expiry on the 28th June 2016. Few days after I called to find out if <br />my contract was cancelled and number changed to prepaid the agent who was assisting confirmed that my<br />number is prepaid and account closed, to my surprise I received an invoice for july and a debit order <br />which subsequently bounced and I suffered penalty fees, recieved another invoice which stated in owe <br />them R1042.22 then I immediately called them and had all calls recorded 1st agent said I do not owe <br />anything and transferred me to collections for them to give me a settlement letter 2nd agent who was <br />rude( from cancellations) said I am owing around R600 and transferred my call in the middle of the <br />conservation, 3rd agent said I owe around R300 then I asked to speak to collections team leader <br />(Nombeko) who promised to sort the matter and call me back on monday which for her position should <br />have serviced me well but didn't lead by example. To make matters worse another unauthorised debit <br />order now of R306.29 bounced and I had further penalties on my account. I called cancellations again <br />and asked to speak to a team leader, I was asked to hold and transferred to the collections department then<br />I was put on hold for 5 minutes. I am very disappointed with Vodacom and will warn everyone that their <br />*******, ***** and are not to be trusted because I was loyal to them but now I see too much incompetence <br />from them as a whole.I have recorded almost 90 % of my conversations with them and I hope someone can solve the matter</p>