<p>I have 2 cell phone contracts on my name. 1 expired in April 2016 so on March the 26th I proceeded to terminate the contract, however I am still being charged for this contract R700 monthly and not receiving any data,sms, or airtime. So in total Vodacom owes me R2100. My other contract is still active and last month I refused to pay R500 that I owe until Vodacom resolve my request. Today after explaining my situation to Vodacom they decided to cut both wife and I . They funny thing is that my wife is prepaid and Vodacom decided to terminate her service as well . Vodacom I have been a loyal subscriber for years but today this was just ludicrous. Today we both lost R1000 in business due to our phones being disconnected</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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