******* from Vodacom

Item: Vodacom
Rating: 1
Author: Leon P

Never ever have I experienced such direct, blatant ******* from a large company. Because all shops are closed, who sells sim cards, we decided to buy a prepaid sim card online from Vodacom directly. We made the online purchase and paid 81c for the card and R130 for delivery.

After delivery we tried to activate the sim, with no success. I called the Vodacom helpline. The consultant told me that that card don't even have a number allocated to it. Apparently, according to Vodacom computers, it's an ******* card, not supposed to be sold to clients.

As we both are teachers and urgently wanted to set it up for emergency online teaching, it leaves us in a very bad situation, during the lock down period. My long road with Vodacom might actually end here, as well as everyone I know.

NEED I SAY MORE

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Apr 2020, 15:59

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Apr 2020, 15:59

Official

Leon P's updateReviewer Update

17 Apr 2020, 11:53

I was contacted by Vodacom this morning. The problem was resolved in a professional, empathetic and helpful manner. Thank you to the man who helped me, it is highly appreciated.

Leon P's update17 Apr 2020, 11:53

Reviewer Update

I was contacted by Vodacom this morning. The problem was resolved in a professional, empathetic and helpful manner. Thank you to the man who helped me, it is highly appreciated.