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Mnyamezeli M

1 reviews | Active since Mar 2020

28 Mar 2020, 16:44

******* from Vodacom

I bought a cell phone at Jet Store King William's Town . It was a pre paid phone not a contract. Sometime in 2014 some one phoned me and introduce herself as staff member from Vodacom. She pursued me to allow them to give me air time for R60 and pay for R30 every month.I accept that but later i noticed that they deduct the money but they don't send the airtime.I tried to stop them from deducting from my bank account but in vain. Instead some one phoned me & told that they are going to upgrade my airtime.I beg the lady not to because i am struggling to pay now and she told me that they are going to upgrade because i can afford. Later i notice that they deduct R144.per month from my bank acc.I decided to move from F N B to Standard bank .I also decided to move from Vodacom to M T N left my cell no behind as it was a contract no now. Now codacom said i owe them some moneyof R1.500 .Please help me in regard i never bought a contract from Vodacom it was my pre paid phone. My no was *** from Vodacom

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Replies (2)
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Replies (2)
Vodacom
Vodacom's replyOfficial
29 Mar 2020, 21:26
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Mar 2020, 21:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's replyOfficial
01 Apr 2020, 13:44
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query.  Regards Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Apr 2020, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query.  Regards Consumer Website Team

Best regards,

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Vodacom
Vodacom
1.2

8,464 reviews in the last 12 months

Avg reply time15h 5m
Industry rank#40
TrustIndex2.3

144,754 total reviews on Hellopeter

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