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Imar G

1 reviews | Active since Mar 2017

03 Aug 2020, 13:03

******* by Vodacom! - content services

Blatant *******!! Vodacom somehow subscribes your number to WASP services that you end up paying for and never OPT IN to. +-R130 per service, every month for something you never give permission to and most people dont even know about because they dont check their invoices. You apparently cannot dispute this or try get your money back because its as easy as clicking on the wrong pop-up, according to a Vodacom employee, then you are subscribed and pay for those services. Latest one to pop up on my invoices for the last 3 months is GameMine, R130 every month for something I did n't ask for at all. Surely there is a way to protect your customers from this??? This is ridiculous!! How much money are you making from *****ing from your customers that dont even know they are paying for these services. Check your invoices people. To Opt-Out of all content services you might be subscribed to, SMS "STOP ALL" to 31050 and you will get a message back saying the services have been cancelled and it will show how many of these services you have been subscribed to. Classic Vodacom taking advantage of its customers...

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2020, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,