1 reviews | Active since Jun 2016

11 Aug 2017, 11:02

******* and poor service by Vodacom

<p>I've got a Red Advantage with Vodacom, as I was advised by Vodacom consultant and I was told that it's 3Gigs and 700 minutes free with unlimited smss, only to find that all was lie. In May in the first day the data was gone on enquiring I was offered / bribed with one Gig of data but promised to resolve the issue but it was not instead the debited R2858 from my account, I called several times only to be promised they will call back but they don't. They decide to do as they want on my account sometimes even without loading my data. It's a total ******* by Vodacom </p>

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Replies (2)
Vodacom
Vodacom's reply11 Aug 2017, 11:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 14:41
Official

Hi Thabani

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ