LF
Lee F
1 reviews | Active since Feb 2017
25 Aug 2020, 16:16
******* !
What the *** is a "Airtime Subs - uChoose Flexi 65 Line Rental" ?? Vodacom ! We are all counting pennies right now and you are robbing people blind! You have billed me for something I never asked for and never used. Nice ...! How many poor souls are you deceiving? You Sneak your R56.52 in every month and now you owe me R 339.12! And when I try to speak to someone - the call keeps being dropped??????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Aug 2020, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2020, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LF
Lee F's updateReviewer Update
27 Aug 2020, 15:12So Vodacom, your "Copy Paste" response here on hellopeter has resulted in no action and no response??? In fact - I get an sms stating my issue is "resolved". How is it resolved - if i havent received a call? And please tell me - to you actually train your agents to drop calls when they dont like what they are hearing their clients say??
MATTER NOT RESOLVED
MATTER NOT RESOLVED
LF
Lee F's update27 Aug 2020, 15:12
Reviewer Update
So Vodacom, your "Copy Paste" response here on hellopeter has resulted in no action and no response??? In fact - I get an sms stating my issue is "resolved". How is it resolved - if i havent received a call? And please tell me - to you actually train your agents to drop calls when they dont like what they are hearing their clients say??
MATTER NOT RESOLVED
MATTER NOT RESOLVED