mD
marco D

1 reviews | Active since Jan 2015

11 Dec 2016, 12:08

*******

<p>um a customer at vodacom over 6 years now and I had 3-5 contract with them and all of them is on debit order and I just missed one debit so they bill me R100 for missing the date but I paid in cash before the end of the month when I call them to ask why they charging me so a lot of money they said it's wat they do so I told them that I was never told of this will all the contract I have with them this never happen with cell c and I also miss one payment they never charge me and today vodacom person call me and told me that they only tell you about the chargers when you miss a payment witch I think is blind folding there customers and over I saw the 1st R100 I call to cancel debit order and still the next month I was charge extra and I did pay the account on the 24 November 2016 </p>

0
Replies (3)
Vodacom
Vodacom's reply12 Dec 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

mD
marco D's update12 Dec 2016, 07:41
Reviewer Update

I received a email saying the same thing last week and Wednesday and I'm still waiting on a call

mD
marco D's update13 Dec 2016, 15:29
Reviewer Update

I still didn't receive any call from vodacom