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nomzamo N
1 reviews | Active since Oct 2018
06 Nov 2018, 12:02
*******
I always have my debit order on the 25Th this month vodacom decides to charge me 100 rand and says I didn't Have enough funds. I'm fully sure I had the money as I even sent them my bank statement. I'm not willing to pay any penalties and hope this will be sorted.
Still waiting for feedback if this is resolved. i need to know about the R100 charge!!!!!
i agreed on the debit to be today but i am still waiting and its now 12
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Replies (2)
Vodacom's replyOfficial
06 Nov 2018, 16:04 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2018, 16:04
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2018, 09:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2018, 09:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has been Resolved. Regards Consumer Website Team
Best regards,