NW
Noel W
1 reviews | Active since Dec 2017
08 Dec 2017, 10:06
******s
Vodacom put items on my bill that I neither asked for nor subscribed to. A thing called Vodafone live, which I had never even heard of. I called to query and was told that I had purchased a game, but they could give no further info and would revert. To date I have not heard back and they continue robbing me????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2017, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2017, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Dec 2017, 12:26Dear Noel
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply16 Dec 2017, 12:26
Official
Dear Noel
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,