1 reviews | Active since Apr 2017

10 Apr 2017, 12:04

******s

<p>I am so disgusted by Vodacom and their tactics. I am a prepaid customer but the amount of data I use per month is crazy and they have no answers for me. The airtime i buy also goes missing even if I just added it. </p>

0
Replies (4)
Vodacom
Vodacom's reply10 Apr 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update11 Apr 2017, 12:17
Reviewer Update

Last night again bought airtime and today nothing left even though I only sent 2 sms'. This is extremely *********. Does this mean all Vodacom customers need to change networks because every friend I have spoken to who uses Vodacom is complaining about your charges and missing airtime and data.

Vodacom
Vodacom's reply18 Apr 2017, 13:17
Official

Dear Zimonita Zimy Swartz,

Thank you for your patience.

Feedback has been sent to you via SMS.

Regards,

UW

Best regards,

's update21 Apr 2017, 10:39
Reviewer Update

All you did was unsubscribe me from stuff I never even subscribed to and then sent me a survey to answer about your service. How is that resolving the issue? Why am I subscribed to these things? Why do you as a service provider do this? I am not happy and I feel you are looking for the easy way out. You give people free data to turn around and ***** it back. You need to be investigated as a company, your dealings are shady.