bM
berlindah M

1 reviews | Active since May 2010

02 Jun 2020, 11:51

****** OFF DATA FOR 3 DAYS BY VODACOM

so on the 22 of May 2020 at 06:25 AM i purchased 1GB for R19 and it was depleted within an hour, i bought another 1GB same day at 7:51 AM and it depleted within minutes. i made a phone call to vodacom at 8:00 and spoke to a consultant who said the vodacom system is down and they will give back my 2GB. around 11:00 AM same day i was not repaid and i called back and spoke to a lady called Mathapelo Molese who couldn't solve the problem and i request that she escalated the matter to technicians who opened a service ticket with reference A2-K2M6-PASYB. Saturday the 23rd i received an sms stating that they escalated to a specialist, then within minutes i received another sms stating that the ticket has been closed. same Saturday at 11:44 i received and sms saying " Dear customer, as per our records the R19 was credited as airtime on 22May. Kind regards, Vodacom Custormer Care Faiek Mohammed." then on Monday the 25th May i bought a 1GB at 00:58 it depleted without usage, Tuesday at 7:56 i bought another 1GB, other were at the following times 06:11AM, 11:17AA, 16:00 then wednesday morning the 26t i also bought at 7:35 and it depleted within minutes, i called vodacom and spoke to Mpho Moramang who promised to call back but instead i received an sms stating " DEAR CUSTOMER THE SOLUTION THAT HAS BEEN COMMUNICATED FOR NOW IS TO EITHER DOWNLOAD THE VODACOM APP TO CHECK THE DATA USAGE OR GO DIRECTLY TO VODACOM SHOP" . ALL I WANT IS MY DATA BACK PLEASE. JUST PAY BACK MY DATA, ITS MORE THAN 8GB IN TOTAL. VODACOM STO ROBBING US TUUU

0
Replies (3)
Vodacom
Vodacom's reply02 Jun 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
bM
berlindah M's update04 Jun 2020, 10:20
Reviewer Update
no one has contacted me
bM
berlindah M's update08 Jun 2020, 10:17
Reviewer Update
MORNING, IVE LOST 8GB AND YOU GIVING ME 1GB, THATS A DISGRACE, AGAIN LAST WEEK I"VE LOST 3GB AND I CALL, THIS MORNING AGAIN SAME THING HAPPENED, AT 7:14 I GOT 1GB AT 7:25 IT WAS DEPLETED. IT MORE THAN 10GB LOST AND YOU GIVING ME 1GB THAT ALSO LASTED FOR MINUTES. PLEASE GIVE BACK MY DATA SO THAT I CAN POT TO A DIFFERENT NETWORK WITH PEACE. YOU SYSTEM DOES SHOW WHAT TRANSPIRED AND YOU GIVE ME A MERE GB. GIVE MY 10GB BACK AND I WILL NEVER BOTHER YOU AGAIN AS IM WILLING TO LET GO THIS ******* NETWORK