****** of ~R6000

I called retention to settle my contract early and they told me how much to pay. I paid about R6000 and sent in all the paperwork. Vodacom has been ignoring me ever since, my emails are no longer being answered and my contract is still active. I still have a pending debit order month end for the contract. I call and email almost daily but they can’t seem bothered. I strongly advise anyone against taking a contract with Vodacom. I also closed a Cellc one same day and that was done very efficiently. Keep off Vodacom contracts people!!!!!?????