****** of R10 000 odd rands by Vodacom

June 2014 I wanted to change Blackberry handset for a Samsung S5, went to V&A Waterfront Vodacom Shop informed dealer what I wanted, new phone but still with my original number, was advised to do a Premature cancellation - a quote was emailed and payment was made, thought that was that. In Feb 2015 I received sms from Vodacom advising that my number is being soft locked as exceeded credit limit - thought it was a joke as to spelling mistakes, but phone stopped working. To Vodacom shop (not V&A) was informed that I have 2 numbers active on my name, which was a major surprise and that the '2nd' number used on Samsung S4 & Blackberry has accumulated a data usage of over R10 000!! Also activation with immediate deactivation done on ***** no. A ***** investigation was immediately launched, granted after it took more than 20 odd calls to customer services to find out what needs to be done, advised (even shows on records scratch pad) that no monies should be taken from my account as there is an active investigation ongoing. Now it has taken several calls & emails and 'attempted calls from call centre' to me to sort matter out, but nothing has been accomplished since Feb!! Exceptional work