1 reviews | Active since Mar 2017

16 Mar 2017, 08:31

****** of play station

<p> I upgraded my contract in January 2017 where by I took a deal of sony xz with play station. To this date I haven't got the play station. I enquired every week at the branch they tell me same story: they waiting for head office to supply. I took the deal due to my son liking the play station but now I'm stuck in a raw deal. I used to sing praise for vodafone but now I wish I could jump ship . How could they promote items they don't have in stock ...!</p>

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Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Mar 2017, 11:42
Official

Dear Client

I have liaised with the Procurement Division and they confirmed that delays are usually due to the manufacturer. I have requested that the Regional Office contact you in order to address any further concerns you may have.

Once again, we would like to apologise for the delay and the inconvenience caused in this regard. Expected time of delivery is in mid April 2017.

Kind regards

Vodacom Consumer Website Team