CM
Charmaine M

1 reviews | Active since Aug 2009

01 Nov 2015, 10:13

****** by Vodacom for 2 months!

I took a contract (which I now truly regret after being with MTN for 15 years) with vodacom in August 2015. I have a top up with 150 min a month and 400 data. End of September I had 100 min left over but on 1 October I was given 150 min and the 100 was lost. Went to vodacom shop were I took my contract they sent a query to vodacom. At the shop they calculated all the min I used and agreed I had 100 minutes left over. After a few days this info falls away so cannot go back and calculate. They also mentioned at shop that there was a migrate at vodacom and many people experiencing this issue and said vodacom will deduct the rand value my statement but an idiot Samuel Marema from vodacom came back and said I used the minutes I requested an itemized bill which to date did not receive. So to prove Vodacom are ***** and rogues I snapped minutes last night and checked then in the morning ****** again for 68min GOING PUBLIC! *****!

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2015, 18:57
Official
Hello moodleyc,

Thank you for taking the time to voice your concern about the level of service received.

A consultant will make contact with you in due course to assist with your query.

Kind regards
Mrs K
Vodacom Consumer Website Team