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Fiona M

1 reviews | Active since Jul 2013

03 Aug 2021, 14:43

****** by Vodacom - Airtime not allocated after proof of payment has been given

I had an amount of ZAR 40 debited from my account for airtime I never received. They have been sending me to my bank yet i clearly sent bank statements that show the money leaving my account. Talk about day light *******...I am so disappointed, but if this is how the big businesses make their money - somebody need to look into this. the same amount debited from a few other accounts and they are in business.

I have tried to resolve this query since January 2021 and with no luck.

Eventually one Happy Motlala tried to assist me but she ended up referring me to my bank again. I did respond to her email and to date I have not had any feedback from the 29th of June. My question is did anyone ever check the account of Vodacom and see where the unallocated funds go to or why they are unallocated?

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Replies (2)
Vodacom
Vodacom's reply04 Aug 2021, 07:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
FM
Fiona M's update04 Aug 2021, 13:41
Reviewer Update
How can that be yet I provided a proof of payment ie bank statement that showed that two amounts were paid to Vodacom. Someone phoned me and asked me to send the proof of payment again today. I am waiting for an email address to which I can send the statement.
I have proved that money was paid to Vodacom, can Vodacom prove to me that they did not receive the money before I go back to my bank and seem stupid?