RL
Rochelle L

1 reviews | Active since Aug 2020

29 Oct 2020, 13:28

****** by Vodacom

Good Day all I would like to warn you about the Vodacom app.... please do not use it you purchase airtime it is taken off your bank account and you receive nothing I have Lost R110.00 and R55 and Vodacom refuses to assist in me getting a refund for that deduction they calim to investigate and to inform my bank that a refund must happen but it is all lies the bank knows nothing receives no notification to refund ... The vodacom app is just to ***** money from you.... TO this date my money and not been refunded n either have I received my airtime. So please please do not use their app you will be ******

0
Replies (1)
Vodacom
Vodacom's reply29 Oct 2020, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team