RL
Rochelle L
1 reviews | Active since Aug 2020
29 Oct 2020, 13:28
****** by Vodacom
Good Day all I would like to warn you about the Vodacom app.... please do not use it you purchase airtime it is taken off your bank account and you receive nothing I have Lost R110.00 and R55 and Vodacom refuses to assist in me getting a refund for that deduction they calim to investigate and to inform my bank that a refund must happen but it is all lies the bank knows nothing receives no notification to refund ... The vodacom app is just to ***** money from you.... TO this date my money and not been refunded n either have I received my airtime. So please please do not use their app you will be ******
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Replies (1)Vodacom's replyOfficial
29 Oct 2020, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Oct 2020, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
