AN
Andran N

1 reviews | Active since Feb 2013

31 Oct 2016, 14:58

****** by Vodacom

<p>In August this year, my contract expired with MTN. I decided to take a new one with Vodacom. The contact was for 2GB of data, some minutes and smses every month. The contract was taken out in mid August and my sim was working the next day or so with my pro rata bundle. In September I recieved my bundle for the month. In October, nothing. I waited til the end of the month (today) as I was unsure which day Vodacom does its allocations. </p> <p> </p> <p>I tried to get some assistance on their website (which is useless). I then called the helpline and spoke to someone. After 10 mins of waiting for their system to find out whats going on, the line goes silent. I cut the call and tried again. I got through and explained the situation. I was told that the contract was only activated on the 11th of this month and I will get my bundle tomorrow. He transfered me to another department and I was on hold until the tune playing made me want to vomit (20 mins in total!!!)</p> <p> </p> <p>I've been paying for my contract and getting nothing in return. I have been ******! I've spent R200+ on airtime this month and a bit more on data. The service is pathetic! I wish I never moved from MTN!!</p>

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Replies (2)
Vodacom
Vodacom's reply31 Oct 2016, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AN
Andran N's update24 Nov 2016, 07:18
Reviewer Update

The issue was not resolved.

A consultant contacted me and confirmed that I had not recieved my data, he gave me my 2GB and R50 of airtime to make up for the inconvenience. I was told that they would investigate the minutes and get back to me. To date, i have not had any feedback.

It is really frustrating!