****** by Vodacom

So I have a "payasyougo" sim with Vodacom..I have not used this since July/August 2018.On trying to use it now I get a message that it has been suspended..I call the call center who advise that it was suspended as I had not used it in more then 3 months..said she would reactivate but that I needed to by airtime...I asked about a balance of R110.00 that I had in the account and she advised that as the line was suspended she was not able to check what the balance was before the suspension..Really!!!So Vodacom just takes the money...They made no effort to contact me (Via sms ) which they were constantly doing with sales messages before the suspension...To now just keep my money is just *******.