****** and De*****ed by vodacom Again!

<p>I received another email from vodacom collections on the 13th of July 2016 compelling me to pay a certain amount on an account ( ********** 57) that expired on the 24th of February 2016. I don't know if I am their cash ***, they just keep on milking me. </p> <p> </p> <p>On the 15th of July 2016 they sent me statement invoice that doesn't even make sense. On the 16 of July 2016 was sent another email from vodacom collections. </p> <p> </p> <p>I previously wrote a review on hellopeter about how vodacom de*****ed me last year, I even took them to Ombudsman. They then continued with that act by billing me ********ly on a nonexistent contract. They are basically taking money into my account without my permission! I have stopped them from debiting my account, they are not even on the list of debit orders on my bank account. My banker informed me that they (vodacom)are using different reference numbers hence they are able to access funds from my account ********ly so. I keep on blocking them everytime when they interfere with my bank account. </p> <p> </p> <p>When I wrote a review to hellopeter in May about this, vodacom decided to 'react' they just didn't know what's going on and no one was held accountable for this costly error. They then credited me for billing me ********ly and actioned cancellation on their system so I was told. They unblocked my line which is on prepaid, which they cut off because they handed me over to their collection department. I just got a mere apology from them for humiliating me like that and ruining my reputation. </p> <p> </p> <p>History is repeating itself, the same thing is happening again. I'm still billed on the contract that I was told that they had closed on their system. I was clearly **** to and fooled by them. </p> <p> </p> <p>I have encountered on three occasions such malicious ********** acts from vodacom. I am now considering taking them on legally because they just can't seem to be civil to their customers.</p> <p> </p> <p>This is a pathetic company that is just too nonchalant about the running of their business which its main focus is customer based - without customers companies won't be sustainable. Am I a happy customer? NO! I am done with vodacom and I don't recommend it to anyone. </p> <p>They are so quick to hand their customers over to their collection department without doing full investigations, without gathering facts. That is just nonsensical. </p> <p> </p> <p>I want them to rectify this error, AGAIN! I don't expect to be receiving such emails from their collections department and statement invoices ever again!</p> <p> </p> <p>I have had enough with this so called service provider!</p> <p> </p>