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alan Y

1 reviews | Active since Aug 2012

01 Sept 2016, 12:03

****** again by Vodacom

<p>My contract came to an end a few months and I phoned vodacom and cancelled it . I looked at my bill this month and realised that Vodacom has been charging me for another contract (over R200.00 per month). I phoned the helpdesk (111) several times and have been pushed to various departments with no-one capable of assisting. I need Vodacom to cancel this contract immediately and reverse any charges incurred. I have not signed any documents for a new contract nor have Ireceived a new phone. How can they do this. How many other innocent people have been exploited like this?</p>

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,