****** again

Item: Vodacom
Rating: 1
Author: Lehlohonolo W

I have been a vodacom customer for years and it's getting to a point when I'm actually fed up with Vodacom,if it's not one thing it's another..yesterday I had airtime of about R900 and as I was told about 2 months back I was told I can only accumulate 3 months worth of my monthly allocation which is R1170 so yesterday as mentioned I had about R900 and to avoid losing my airtime I bought data for R145 which should have left me with R755 but then waking up this morning I realised I only have R780...which means my account was topped up with R25.....what happened to my R365??? Please correct this

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jul 2019, 13:18

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Jul 2019, 13:18

Official

Best regards,

Vodacom's replyOfficial

01 Jul 2019, 13:29

Dear Lehlohonolo

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Jul 2019, 13:29

Official

Best regards,

****** again

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