WS
Wilma S
1 reviews | Active since Jan 2017
04 Jan 2017, 10:48
!!!!!******!!!!
<p>I usually receieve my airtime every 1st of the month and then in the morning I convert it to data and it lasts the entire month with out turning off my mobile data! This month i did not receive anything! When i called the girl on the line was so blunt and all she said was "Your mobile data was left on" when i told her that its impossible for R200 airtime to be used up within an hour she just said i was in the internet! she could not tell me what site i was or how long. She was so unassisting and one tracked. The same day i bought R30 airtime and within 1minute of turning on my mobile the airtime was gone! Again today i bought R20 airtime just turned on my mobile data, revieved 5 messages and then the airtime was done in less than a minute! i didnt even open a message!!! I tried calling again but i can never get through and if i do the line SOMEHOW gets cut! What is going on cause this is THEFT! </p>
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Replies (3)
Vodacom's replyOfficial
04 Jan 2017, 16:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2017, 16:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
WS
Wilma S's updateReviewer Update
10 Jan 2017, 07:52Up to now Vodacom could not care less about customers! i recieved a response and was told contact would be made as above but nothing. What do i do in this case?
WS
Wilma S's update10 Jan 2017, 07:52
Reviewer Update
Up to now Vodacom could not care less about customers! i recieved a response and was told contact would be made as above but nothing. What do i do in this case?
WS
Wilma S's updateReviewer Update
16 Jan 2017, 10:17Up until today i have received a response from vodacom! i have again bought airtime and data for my phone without my Mobile Data being on it is just gone! this is now a case of Theft in my eyes and i will have no choice but to take this matter further than what is now. Vodacom is an appsolute ****! and i know i am not the only person with this problem as i have read the other reviews posted on this site as well.
WS
Wilma S's update16 Jan 2017, 10:17
Reviewer Update
Up until today i have received a response from vodacom! i have again bought airtime and data for my phone without my Mobile Data being on it is just gone! this is now a case of Theft in my eyes and i will have no choice but to take this matter further than what is now. Vodacom is an appsolute ****! and i know i am not the only person with this problem as i have read the other reviews posted on this site as well.